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1.
Indicadores de qualidade e do desempenho : como estabelecer metas e medir resultados

by TAKASHINA, Newton Tadachi | FLORES, Mario Cesar Xavier.

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Rio de Janeiro : Qualitymark, 1996Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14T1364i] (1).

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2.
Benchmarking : o caminho da qualidade total: identificando, analisando e adaptando as melhores praticas da administracao que levam a maximizacao da performance empresarial

by CAMP, Robert C.

Edition: 3 edMaterial type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Sao Paulo : Pioneira, 1998Title translated: Benchmarking: the search for industry best practices that lead to superior performance.Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 2.14C1863b] (1).

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3.
Benchmarking, evaluation and strategic management in the public sector

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Paris : OECD, 1997Availability: Items available for reference: Biblioteca Graciliano Ramos [Call number: 658.4012 B457] (1).

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4.
Analyse comparative, evaluation et gestion strategique dans le secteur public

Material type: book Book; Literary form: Not fiction ; Audience: General; Publisher: Paris : OECD, 1997Availability: Items available for loan: Biblioteca Graciliano Ramos [Call number: 658.3125 A5323a] (1). Items available for reference: Biblioteca Graciliano Ramos [Call number: 658.3125 A5323a] (1).

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Escola Nacional de Administração Pública

Escola Nacional de Administração Pública

Endereço:

  • Biblioteca Graciliano Ramos
  • Funcionamento: segunda a sexta-feira, das 9h às 19h
  • +55 61 2020-3139 / biblioteca@enap.gov.br
  • SPO Área Especial 2-A
  • CEP 70610-900 - Brasília/DF
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